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The Community Writes

Satisfaction Measurement System for Behavioral Healthcare Providers

Critical Insights For Behavioral Health’s Challenging Times

The Community Writes survey system is designed to provide feedback to behavioral healthcare providers that enables them to pinpoint organizational strengths and areas for improvement from the community's point of view. This provides organizations distinct advantages in:

  • monitoring the effectiveness of their services and operations
  • identifying areas of excellence throughout their delivery systems
  • clarifying opportunities for improvements
  • benchmarking performance with other behavioral health organizations

Multiple Survey Modules

  • Referral Source (e.g., physician, social service agency, school counselor)
  • Community Key Informant

Reliable, time-tested survey tools offer organizations feedback on

  • Access to programs and services
  • Appointment scheduling
  • Service providers (e.g., primary therapists)
  • Progress made
  • Reputation in community
  • Quality of services
  • Quality of care
  • Comments and recommendations

Ongoing Technical/System Support

Comprehensive Reporting

  • Mean scores and standard deviations
  • Percentile Rankings
  • Correlation coefficients
  • Comparative Benchmark Report
  • Performance Improvement Priority Reports
  • Executive Dashboard Reports
  • Quality of care
  • Overall satisfaction

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Q. What is the Community Writes

It's a practical and cost-effective way to get "feedback" from referral sources and other informant groups so you can monitor your organizations performance from the community's point of view. It also permits benchmarking your performance with other behavioral healthcare providers participating in the survey system.

Q. What does the online survey cover?

Each survey module asks respondents to comment on a range of factors related to accessibility, acceptability and value of services including such items as:

  • location of facility/offices
  • hours of operation
  • quality of staff providing servicesy
  • quality of services provided
  • fees charged
  • courtesy and respect extended by staff
  • ease of referring to your organization
  • communications on status of referred clients
  • progress made by persons referred
  • level of satisfaction with your organization
  • overall rating as a behavioral health provider

Q. What does it cost?

Please refer to our ordering page for current annual fee schedule.

Q. What's included in the annual fee?

The following are included in the annual fee for each program module:

  • Survey questionnaire
  • Report displaying written comments in a way that safeguards respondent confidentiality
  • Report identifying satisfaction level with each statement in the survey questionnaire
  • Comparative data report so that you can benchmark your results with other behavioral health providers
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Referral Source
Community Informant